Here are 3 strategies to help b2b businesses take advantage of b2b ecommerce solution successfully, attract new customers, and enjoy greater revenue!
Establishing strong and stable relationships with customers and partners are important for b2b companies and great b2b ecommerce platforms need to reflect that.
These days, the b2b ecommerce solutions go beyond automated ordering systems and are focused more on relationships. The relationship-centered b2b ecommerce addresses multi-party deals, more complex transactions, and transactions with long-term or loyal business clients.
Now that you have selected a b2b ecommerce solution, it is time to learn how to use the system successfully. Here are 3 effective strategies to keep in mind:
- Enable interactions first – Even the most complicated b2c purchases are handled by one or two people and sometimes they require a couple of face-to-face meetings. However, most consumer purchases are far less involved. In the b2b world, determining the right product specifications for a customer demands consultation beyond the standard FAQ section.
- Improve the commercial process – For b2c businesses, the ecommerce usually starts with the addition of a shopping cart. For most b2b businesses, doing business is a matter of a personal involvement. Product configuration needs, large product catalogs, custom pricing, and etc. are something a business-to-consumer shopping cart can’t replace. The b2b ecommerce platforms consider quality and speed throughout the commercial process, enabling businesses to reduce the amount of energy and time spent on routine tasks and provide customers with information in a more comprehensive and convenient way.
- Making things simpler is more important than gathering information – For business-to-consumer businesses, ecommerce is an opportunity to gather important information such as product features, promotion, pricing, and etc. The opportunity to gather important information is also available in business-to-business companies, however, in a relationship-focused world, the first goal is to increase value to customers. If you have to decide between gathering information about customers and keeping things simple, B2B companies must choose in favor of reducing complexity first and collecting information second.
Have you ever used any of these strategies? What is your experience with these strategies?
Taking a full advantage of your b2b ecommerce solution and following a well-prepared plan will help you accomplish your goals, enjoy greater revenue, and run a successful b2b store.
If you know some other strategies or tips, don’t hesitate to share in the comment section below.
Check out our post on 12 Factors in Choosing an Ecommerce Solution. #ecommerce, #ecommercewebsite, #ecommercebusiness, #ecommercetips, #ecom, #onlineshop, #onlineshopping, #onlineshoppingaddict, #onlinestore, #onlineretail, #B2B, #B2C, #webstore pic.twitter.com/eW6s1h0k79
— SearchFit Ecommerce (@searchfit) 12 de mayo de 2018